Privacy Policy

FamEase is operated by SmiRox Ventures LLP. This Privacy Policy explains how SmiRox Ventures LLP collects, uses, stores, shares, and protects personal data when you use the FamEase website, mobile application, provider tools, and documentation support services.

1. Overview

SmiRox Ventures LLP is the organisation responsible for operating FamEase and processing personal information as described in this Privacy Policy.

FamEase primarily operates from India and complies with the Digital Personal Data Protection Act, 2023 and other applicable privacy and data-protection laws. Depending on your place of residence, additional privacy rights may apply. NRI residents of Texas, the United Arab Emirates, and Canada should also review the applicable regional sections below.

We process personal data to provide guided documentation support, case coordination, account access, identity verification, communication, and application tracking. By using FamEase, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately through a clear affirmative action.

2. Data We Collect

Account & Contact Information

• Name, mobile number, email address, login credentials, and communication preferences.
• OTP, authentication, device, and account status information used to keep access secure.

Identity, Family & Case Information

• Documents and details needed for selected documentation workflows, such as identity records, certificates, account references, nominee or heir information, and supporting declarations.
• Information about family members or authorised representatives where required for a case or app workflow.

Documents & Files

• Uploaded certificates, identity documents, application forms, authorisations, and service-related records.
• Case notes, service request history, status updates, and communication records.

Usage & Analytics

• Device type, IP address, browser, app version, pages viewed, feature usage, crash logs, and approximate analytics information.

3. App Permissions

The FamEase app may request permissions only when needed for a feature. Required permissions may include camera or file access for document upload, notifications for status updates, and contact or communication permissions where a user chooses to invite or coordinate with family members. Optional permissions can be denied, though some features may not work fully without them.

4. How We Use Data

• To create and manage your FamEase account.
• To verify identity, organize documents, and process selected service requests.
• To coordinate with authorised users, family members, providers, institutions, or government portals when instructed by you.
• To send OTPs, notifications, reminders, case updates, and support messages.
• To improve reliability, security, product performance, and user experience.
• To comply with legal obligations and respond to lawful requests.

5. Consent & Legal Basis

Where consent is required, we request it before processing personal data. You may withdraw consent for optional processing at any time, but withdrawal may affect features or services that depend on that data. We may also process data where necessary for service delivery, compliance, security, fraud prevention, or dispute handling.

6. Data Sharing

We share data only in limited circumstances:

• With your explicit consent: for example, when you invite family members to a case or authorise a representative.
• With service providers: vetted vendors such as cloud hosting, OTP, email, SMS, analytics, and support tools that process data under our instructions.
• With AWS: cloud infrastructure hosted in the Mumbai, India region (ap-south-1), so normal storage remains within India.
• With government portals or institutions: when you submit a service request and instruct us to coordinate or submit information on your behalf.
• For legal obligations: where required by law, court order, regulator, or government authority.

7. Data Storage & Security

FamEase data is stored on AWS infrastructure located in Mumbai, India (ap-south-1) during normal operations. Security measures include HTTPS/TLS for data in transit, encryption at rest using AES-256 or equivalent safeguards, role-based access controls, staff access logging, password hashing where applicable, firewall rules, private network controls, and vulnerability assessments.

If a data breach affects personal data, we will assess the incident and notify affected users and relevant authorities where required under the DPDP Act, 2023, PIPEDA, applicable Canadian provincial privacy laws, and other applicable laws.

8. Data Retention

• Active account data: retained while your account remains active and as necessary to provide FamEase services. Personal data that is no longer required for an identified purpose may be deleted or anonymised, subject to applicable legal and retention requirements.
• Case files and documents: retained for up to 90 days from case closure where needed for service follow-up, audit, dispute handling, or compliance. Certain records may be retained for a longer period where required by applicable law, legal proceedings, regulatory requirements, or a valid legal hold.
• Deleted documents: purged from active systems within 30 days of an eligible deletion request, subject to backups and legal retention requirements.
• Analytics logs: anonymised usage data may be retained for up to 12 months for product analysis.
• Account deletion: personal data is removed within 30 days where deletion is legally and operationally permitted.

9. Your Rights

Under the DPDP Act, 2023, you may have the right to access a summary of personal data, request correction, request erasure, withdraw consent, raise a grievance, and nominate another person to exercise your rights in the event of death or incapacity.

To exercise these rights, contact privacy@famease.in. We aim to respond within 30 days, subject to identity verification and applicable legal requirements.

10. Texas Residents

Where applicable under the Texas Data Privacy and Security Act and other applicable Texas privacy laws, Texas NRI residents may have the right to:

• Confirm whether FamEase processes their personal data and access that data.
• Correct inaccurate personal data.
• Request deletion of personal data.
• Obtain personal data in an appropriate portable and readable format, where applicable.
• Opt out of processing for targeted advertising, the sale of personal data, or qualifying profiling, where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

FamEase does not sell, rent, or trade users' personal data. Texas privacy requests may be submitted to privacy@famease.in. We aim to respond within 30 days unless a different period is required by applicable law.

If we decline a Texas privacy request, you may ask us to review that decision by replying to our response or emailing privacy@famease.in with the subject Texas Privacy Appeal.

If your appeal is denied, we will provide information on how you may submit a privacy complaint to the Texas Attorney General.

11. United Arab Emirates Residents

NRI Users residing in the United Arab Emirates may have rights under UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable. These may include requesting information about:

• The categories of personal data FamEase processes.
• Why their personal data is processed.
• Who the personal data may be shared with and whether recipients may be located outside the UAE.
• How long the data is retained or how the retention period is determined.

Where applicable, UAE NRI residents may also request correction of inaccurate data, deletion of data, restriction of processing, or withdrawal of consent where processing depends on consent. Requests should be sent to privacy@famease.in. Requests and outcomes remain subject to applicable UAE law, identity verification, lawful exceptions, and applicable retention requirements.

12. Canada Residents

Users residing in Canada may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, where applicable.

These may include the right to:

• Request access to personal information FamEase holds about them.
• Ask how their personal information has been used and to whom it has been disclosed.
• Request correction of inaccurate or incomplete personal information.
• Withdraw consent where processing relies on consent, subject to legal or contractual restrictions.
• Raise a concern or complaint about how FamEase handles their personal information.
• Request that personal information no longer required for its identified purpose be deleted or anonymised where permitted by applicable law, subject to applicable legal, contractual, dispute, and retention requirements.

Canadian privacy requests may be submitted to privacy@famease.in. We aim to respond to applicable access requests within 30 days, subject to identity verification and any extensions permitted by applicable law.

If a privacy concern cannot be resolved directly with FamEase, users may have the right to raise the matter with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

Certain provinces, including Alberta, British Columbia, and Quebec, have their own private-sector privacy requirements. Where applicable, FamEase will handle personal information in accordance with those provincial requirements.

13. International Data Transfers

SmiRox Ventures LLP operates FamEase from India. FamEase's normal production infrastructure is hosted using AWS in the Mumbai, India region (ap-south-1). Therefore, when you access FamEase from Texas, the UAE, Canada, or another country, your personal information may be transferred to, processed, and stored in India. Data may also be processed by authorised service providers where necessary to deliver FamEase services.

Where applicable, safeguards for international processing include:

• Encryption in transit and encryption at rest.
• Role-based access controls, staff access logging, and access restricted according to business need.
• Security controls for cloud infrastructure.
• Where required, appropriate contractual or other legally permitted safeguards are used for international data transfers and processing by service providers.
• Limiting data sharing to what is necessary to provide the requested service.
• Compliance with applicable cross-border data-protection requirements.

For NRI users residing in the UAE, cross-border transfers are handled subject to applicable UAE data-protection requirements. We do not represent that India has received any particular adequacy decision from the UAE.

For users residing in Canada, personal information processed outside Canada remains subject to appropriate contractual or other safeguards where required. Users should be aware that information processed in India may also be subject to lawful access by courts, law-enforcement, or government authorities under applicable Indian law.

14. Children's Privacy

FamEase is intended for adults aged 18 and above. If a case involves a minor, such as a minor heir or beneficiary, information about the minor is collected only with consent from a parent, guardian, or legally authorised person. If you believe child data was provided without proper authority, contact us so we can review and delete it where appropriate.

15. Policy Changes

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. Material updates may be communicated through in-app notices, email, or website updates. Continued use of FamEase after an updated policy becomes effective means the updated policy will apply to your use of FamEase. Where applicable law requires renewed consent, we will request it separately.

16. Cookies & Analytics

Our website and app may use cookies, Google Analytics, and similar technologies to understand usage, improve reliability, measure campaigns, and protect the service.

Contact Us

Company: SmiRox Ventures LLP
Product: FamEase
Privacy & Compliance Contact: Privacy & Compliance
Registered presence: Bangalore, India
Privacy Email: privacy@famease.in
Support Email: support@famease.in
Phone: +91 80657 47525
WhatsApp: Chat on WhatsApp