Privacy
Privacy Policy
Effective: 1 April 2025 | Last updated: 27 March 2026 | Version 1.0
This Privacy Policy explains how FamEase, a product of REDIVAC Technologies Private Limited, collects, uses, stores, shares, and protects personal data when you use the FamEase website, mobile application, provider tools, and documentation support services.
1. Overview
We process personal data to provide guided documentation support, case coordination, account access, identity verification, communication, and application tracking. By using FamEase, you agree to the collection and use of information as described in this policy.
2. Data We Collect
Account & Contact Information
- Name, mobile number, email address, login credentials, and communication preferences.
- OTP, authentication, device, and account status information used to keep access secure.
Identity, Family & Case Information
- Documents and details needed for selected documentation workflows, such as identity records, certificates, account references, nominee or heir information, and supporting declarations.
- Information about family members or authorised representatives where required for a case or app workflow.
Documents & Files
- Uploaded certificates, identity documents, application forms, authorisations, and service-related records.
- Case notes, service request history, status updates, and communication records.
Usage & Analytics
- Device type, IP address, browser, app version, pages viewed, feature usage, crash logs, and approximate analytics information.
3. App Permissions
The FamEase app may request permissions only when needed for a feature. Required permissions may include camera or file access for document upload, notifications for status updates, and contact or communication permissions where a user chooses to invite or coordinate with family members. Optional permissions can be denied, though some features may not work fully without them.
4. How We Use Data
- To create and manage your FamEase account.
- To verify identity, organize documents, and process selected service requests.
- To coordinate with authorised users, family members, providers, institutions, or government portals when instructed by you.
- To send OTPs, notifications, reminders, case updates, and support messages.
- To improve reliability, security, product performance, and user experience.
- To comply with legal obligations and respond to lawful requests.
5. Consent & Legal Basis
Where consent is required, we request it before processing personal data. You may withdraw consent for optional processing at any time, but withdrawal may affect features or services that depend on that data. We may also process data where necessary for service delivery, compliance, security, fraud prevention, or dispute handling.
6. Data Sharing
We share data only in limited circumstances:
- With your explicit consent: for example, when you invite family members to a case or authorise a representative.
- With service providers: vetted vendors such as cloud hosting, OTP, email, SMS, analytics, and support tools that process data under our instructions.
- With AWS: cloud infrastructure hosted in the Mumbai, India region (ap-south-1), so normal storage remains within India.
- With government portals or institutions: when you submit a service request and instruct us to coordinate or submit information on your behalf.
- For legal obligations: where required by law, court order, regulator, or government authority.
7. Data Storage & Security
FamEase data is stored on AWS infrastructure located in Mumbai, India (ap-south-1) during normal operations. Security measures include HTTPS/TLS for data in transit, encryption at rest using AES-256 or equivalent safeguards, role-based access controls, staff access logging, password hashing where applicable, firewall rules, private network controls, and vulnerability assessments.
If a data breach affects personal data, we will notify affected users and relevant authorities as required by the DPDP Act, 2023 and applicable rules.
8. Data Retention
- Active account data: retained while your account remains active.
- Case files and documents: retained for up to 7 years from case closure where needed for legal compliance, service continuity, audit, dispute handling, or re-access needs.
- Deleted documents: purged from active systems within 30 days of an eligible deletion request, subject to backups and legal retention requirements.
- Analytics logs: anonymised usage data may be retained for up to 24 months for product analysis.
- Account deletion: personal data is removed within 30 days where deletion is legally and operationally permitted.
9. Your Rights
Under the DPDP Act, 2023, you may have the right to access a summary of personal data, request correction, request erasure, withdraw consent, raise a grievance, and nominate another person to exercise your rights in the event of death or incapacity.
To exercise these rights, contact privacy@famease.in. We aim to respond within 30 days, subject to identity verification and applicable legal requirements.
10. Children's Privacy
FamEase is intended for adults aged 18 and above. If a case involves a minor, such as a minor heir or beneficiary, information about the minor is collected only with consent from a parent, guardian, or legally authorised person. If you believe child data was provided without proper authority, contact us so we can review and delete it where appropriate.
11. Policy Changes
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. Material updates may be communicated through in-app notices, email, or website updates. Continued use of FamEase after the effective date means you accept the updated policy.
12. Cookies & Analytics
Our website and app may use cookies, Google Analytics, ad measurement tools, crash reporting, and similar technologies to understand usage, improve reliability, measure campaigns, and protect the service.
Contact Us
Company: REDIVAC Technologies Private Limited
Product: FamEase
Data Protection Officer: Privacy & Compliance
Registered presence: Bangalore and Madurai, Tamil Nadu, India
Privacy Email: privacy@famease.in
Support Email: support@famease.in
Phone: +91-8951856670 / +91-8951856671
WhatsApp: Chat on WhatsApp