Legal

Privacy Policy

Last updated: July 2026

FamEase ("we", "us", or "our") is operated by SmiRox Ventures LLP. We are committed to protecting your privacy and handling your personal information with care and respect, especially given the sensitive nature of our services.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website (famease.in), mobile application, or engage our services.

1. Information We Collect

We may collect the following types of information:

Personal identification: Name, email address, phone number, and address provided when you contact us or register.
Case-related documents: Death certificates, identity proofs, legal heir documents, and other paperwork you share with us to fulfil our services.
Usage data: Browser type, IP address, pages visited, and time spent on our website (via Google Analytics).
Communication records: Records of emails, WhatsApp messages, and phone calls made in connection with your case.

2. How We Use Your Information

We use the information we collect to:

Provide, manage, and complete the post-death documentation and settlement services you engage us for.
Communicate updates about your case.
Improve our website and service quality.
Comply with applicable legal and regulatory obligations.
Send service-related communications (not marketing, unless you opt in).

3. How We Protect Your Information

We take the security of your personal and case-related data seriously:

All data is transmitted over HTTPS (SSL encryption).
Case documents are stored securely and accessed only by authorised team members handling your case.
We do not sell, rent, or trade your personal information to third parties.
We do not share your data with third parties except where necessary to complete your services (e.g. submitting documents to government offices or banks on your behalf).

4. Cookies & Analytics

Our website uses Google Analytics (GA4) to understand how visitors use our site. This collects anonymised usage data. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or track you across other websites.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the services requested, comply with legal obligations, or resolve any disputes. Case-related documents are securely deleted or returned upon case closure unless you request otherwise.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Withdraw consent for any processing based on consent.

To exercise any of these rights, contact us at support@famease.in.

7. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Play, App Store, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: